Refund Policy
This Refund Policy explains when refunds may be available for paid ORVAULT subscriptions and services provided by ORVYM LABS.
1. Overview
ORVAULT is a subscription-based software service provided by ORVYM LABS. By purchasing a paid ORVAULT plan, you agree to the terms of this Refund Policy.
Because ORVAULT provides immediate access to software features and infrastructure, subscription payments are generally non-refundable except where expressly stated in this policy or required by applicable law.
2. Free Plans and Trials
If ORVAULT provides a free plan or free trial, no refund is applicable to the free period because no payment has been made.
If a free trial automatically converts into a paid subscription after the trial period, you are responsible for cancelling the subscription before the conversion date if you do not wish to be charged.
3. Paid Subscriptions
Paid subscription fees are normally non-refundable once a billing period has started.
Cancelling your subscription will generally prevent future recurring charges, but cancellation does not automatically create a refund for the current billing period.
Unless otherwise stated on your order or subscription page, you may continue using the paid features of ORVAULT until the end of your current paid billing period.
4. Accidental or Duplicate Payments
If you believe you were charged more than once for the same subscription or were charged due to an obvious billing error, contact ORVYM LABS as soon as reasonably possible.
After reviewing the transaction, we may issue a refund or correction where appropriate.
5. Service Issues
If ORVAULT experiences a significant technical issue that materially prevents you from using the service, you may contact us and explain the issue.
We may, at our discretion, provide a partial refund, account credit, extension of service or other reasonable remedy depending on the circumstances.
Temporary interruptions, scheduled maintenance, third-party outages, internet connectivity problems, unsupported browsers or devices, and issues outside our reasonable control do not automatically qualify for a refund.
6. Cancellation
You may cancel your ORVAULT subscription through the available account or billing controls.
Cancellation stops future recurring charges but does not normally refund payments already processed for the current billing period.
If you cancel after a renewal has already been processed, the subscription may remain active until the end of the applicable billing period unless a refund is approved under this policy.
7. Refund Requests
Refund requests should be submitted as soon as possible after the relevant charge.
When contacting us, include the email address associated with your ORVAULT account and sufficient information to identify the transaction.
We may review account activity, billing records and the circumstances surrounding the request before making a refund decision.
8. Approved Refunds
When a refund is approved, it will generally be issued to the original payment method used for the transaction.
The time required for the refund to appear in your account may depend on your payment provider, card issuer or financial institution.
ORVYM LABS cannot guarantee the processing time imposed by a third-party payment provider.
9. Taxes and Third-Party Fees
Where applicable, refunds may be subject to applicable tax, payment-processing or other legal requirements.
Fees charged independently by banks, card issuers or other financial institutions may not be refundable by ORVYM LABS.
10. Chargebacks
Before initiating a payment dispute or chargeback with your bank or payment provider, we encourage you to contact ORVYM LABS so that we can review and resolve the issue directly.
Fraudulent, unauthorized or otherwise invalid chargebacks may result in suspension or termination of the associated ORVAULT account, subject to applicable law.
11. Exceptions Required by Law
Nothing in this Refund Policy is intended to limit any mandatory refund, cancellation or consumer rights that cannot legally be excluded under applicable law.
12. Changes to This Policy
We may update this Refund Policy from time to time as ORVAULT develops or as legal and payment requirements change.
The updated version will be published on this page with a revised “Last updated” date.
13. Contact
If you have a question about a charge, cancellation or refund request, please contact ORVYM LABS through the contact channel provided by your ORVAULT account or service agreement.